Shipping policy

Shop / Operator: deepworld
Owner / Legal Entity: Dorian Seifert
Email: info@deep-world.eu
Address: Winklerstraße 68, 12623 Berlin, Germany

1. Processing Time

All products are made-to-order via Shirtigo GmbH.

  • Standard processing time: 2–5 business days after the order is placed

  • Customized or personalized items may take slightly longer

2. Delivery Time

Estimated delivery times depend on the destination:

  • Germany: 4–7 business days

  • European Union (excluding Germany): 5–10 business days

  • Switzerland / Non-EU countries: 7–15 business days

Delivery times are estimates and may vary due to shipping conditions or customs procedures.

3. Shipping Costs

  • We offer free shipping worldwide

  • The cost of shipping is already included in the product price

  • No additional charges at checkout (except possible import duties for non-EU countries)

4. Customs, Duties, and Taxes

For shipments outside the European Union, the customer may be responsible for:

  • Import duties

  • Customs fees

  • Local taxes

These charges are not included in our prices and are paid by the customer upon delivery.

5. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, contact us immediately at info@deep-world.eu

  • We will assist in filing claims with the shipping provider

6. Contact

For questions regarding shipping or delivery, please contact:

Email: info@deep-world.eu
Owner: Dorian Seifert
Address: Winklerstraße 68, 12623 Berlin, Germany